Privacy Policy
Effective Date: August 18, 2024
AliceKeeler LLC (“us”, “we”, or “our”) operates associated AddOns and Extensions (the “Service”). This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of your personal data when you use our Service. It also outlines the choices you have regarding that data.
By using the Service, you agree to the collection and use of information as described in this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions, accessible from https://alicekeeler.com.
1. Compliance with Educational Privacy Laws
We are committed to protecting the privacy of students and educators. Our Add-ons comply with applicable privacy laws, including the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA).
2. Information Collection and Use
Free Features
We do not collect or store any personal data for users of our free features. Our Add-ons are designed to function without requiring any personal information from users.
Upgraded Features
For users who upgrade to paid features, we collect and store the following information:
- Email Address: Stored in Firebase to verify your subscription status and to notify you of updates related to your subscription.
- Payment Information: Processed and stored by Stripe, including:
- Customer Name
- Email Address
- Payment Method (e.g., last four digits of the credit card, expiration date)
- Subscription Details
- Billing Address
- Transaction History (e.g., amount paid, Stripe processing fees, net amount)
3. Types of Data Collected
- Personal Data: We may ask you to provide certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. This includes:
- Email address (stored in Firebase)
- Payment information (processed and stored by Stripe as detailed above)
- Usage Data: We do not collect information on how the Service is accessed and used (“Usage Data”).
- Tracking & Cookies Data: We do not use cookies or similar tracking technologies to track activity on our Service, and we do not have access to cookie information.
4. No Access to User Files
Our Add-ons are designed with a strong commitment to your privacy and the security of your data. While our Add-ons may request certain permissions (scopes) to function properly:
- We do not and will never access, view, or modify your files.
- The permissions granted to our Add-ons are solely for enabling specific functionalities on your device, such as local file interactions. Our code is structured so that we never gain access to your files.
- All interactions with your files are fully under your control. At no point do our Add-ons send us any data from your files, nor do we have any capability to access or know anything about the content of your files.
5. Use of Data
The Service uses the collected data for the following purposes:
- To provide and maintain the Service
- To process payments and manage subscriptions
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service (only in aggregate, non-identifiable forms, if at all)
- To detect, prevent, and address technical issues
6. Data Retention and Deletion
- General Data Retention:
- Email Address: Retained in Firebase only as long as your subscription is active.
- Payment Information: Retained by Stripe according to their retention policies for financial transactions.
- Google User Data:
- Retention: We do not store any Google user data on our servers. All interactions with Google services occur in real-time and are not retained beyond the active session.
- Deletion: Since we do not store Google user data, there is no data to delete. However, you can manage and revoke the permissions you have granted to our app by accessing your Google account settings.
- Data Deletion:
Users or schools can request the deletion of their data at any time. Upon request, we will promptly delete the email address and any associated information from our systems. Payment information stored by Stripe can be deleted or anonymized upon request. To request deletion, please contact us at info@alicekeeler.com.
7. Data Transfer and Storage
We use third-party service providers, such as Stripe for payment processing and Firebase for managing email addresses related to subscriptions.
- Stripe: Stripe handles the processing and storage of your payment information. We do not have direct control over where Stripe stores your data. Stripe may store data on servers located in various jurisdictions, which may have different data protection laws than your own. For more details on how Stripe handles data, please refer to their Privacy Policy.
- Firebase: We store only your email address in Firebase, which we use for managing subscriptions and notifications. We have control over this data, and it is stored securely on Firebase’s servers. Firebase may store data on servers located outside your country. However, we ensure that your data is handled securely and in compliance with relevant data protection regulations. For more details on Firebase’s data practices, please refer to their Privacy Policy.
By using our Service, you acknowledge that your data may be stored and processed by these third parties in locations outside of your state, province, or country.
8. Security of Data
The security of your data is important to us. We employ industry-standard encryption and secure data transmission methods to protect your Personal Data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. Service Providers
We may employ third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
These third parties include, but are not limited to:
- Payment Processors: Such as Stripe, which manages payment transactions securely on our behalf.
- Cloud Storage Providers: Such as Firebase, where we store email addresses to manage subscriptions and notifications.
- Analytics Providers: Such as Google Analytics, if used, to help us understand user behavior in an aggregated and anonymized form.
These Service Providers may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
10. Analytics
We may use Google Analytics to help us understand how users interact with our Service. Google Analytics collects data such as user interactions (e.g., page views, clicks), device information (e.g., browser type, operating system), and general geographic location based on IP address.
- No Personally Identifiable Information (PII) Collected: We do not use Google Analytics to collect any personally identifiable information such as names, email addresses, or specific location data.
- Aggregated Data: The data collected by Google Analytics is aggregated and anonymized, meaning it cannot be used to identify individual users.
- Purpose: We use this information solely to improve our Service and understand overall user behavior.
For more information on how Google Analytics collects and processes data, you can review Google’s Privacy Policy and Analytics Help.
11. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
13. Parental and School Control
We do not collect or store any student data. Therefore, there is no student-related information for parents or schools to access or request deletion of.
For any other data, such as email addresses provided during the subscription process, users (including schools) have the right to request deletion at any time. We are committed to ensuring that any data associated with user accounts is handled securely and can be deleted upon request.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of this Privacy Policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@alicekeeler.com